my heart goes out to that generation that was promised something from america, by america, that they would have a better life, and that's not the case anymore. >> i need to fill out my timesheet. i can do that. >> when i look at him early in the morning, he's still doing it. he's got that pretty, young smile on his face and acting like nothing's wrong and every now and then, you'll catch him exercising and humping his back and rubbing it. one day he told me... oh god, here goes the tears. i'm not gonna do this. i'm not gonna cry. here's what he said. he had come in from work, and it was kind of cold, and he said, "by the time i get up, "i'm just thawing out. "my bones haven't finished getting warm. i can't keep doing this." >> hey, dyl, are you in a good mood today? dylan! he's not in a very good mood. i think his bus drive was too long, he's getting antsy and he has to go potty. >> moyers: when we next met terry neumann, we found she had lost her warehouse job some five years before. she had searched unsuccessfully for a new warehouse or manufacturing position, but couldn't find one